Privacy Policy

XPENG Coffs Harbour is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how XPENG Coffs Harbour manages personal information. It is structured as follows:

Personal information XPENG Coffs Harbour collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting XPENG Coffs Harbour and complaints
Changes to Privacy Policy

1. Personal information XPENG Coffs Harbour collects

The main types of personal information XPENG Coffs Harbour collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with XPENG Coffs Harbour such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for XPENG Coffs Harbour's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for XPENG Coffs Harbour's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for XPENG Coffs Harbour's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with XPENG Coffs Harbour.

XPENG Coffs Harbour collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records XPENG Coffs Harbour keeps of telephone calls, or emails received, or messages sent to XPENG Coffs Harbour or posted on XPENG Coffs Harbour's pages on social media);
XPENG Coffs Harbour's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, XPENG Coffs Harbour collects personal information in connection with running its business directly from the individual concerned. On occasion XPENG Coffs Harbour may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

XPENG Coffs Harbour stores personal information in electronic and paper form.

XPENG Coffs Harbour uses and discloses personal information as follows:

to source vehicles and sell them to XPENG Coffs Harbour's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with XPENG Coffs Harbour's customers and prospective customers;
to obtain products, services or information from XPENG Coffs Harbour's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information XPENG Coffs Harbour knows about them);
to operate and manage XPENG Coffs Harbour's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to XPENG Coffs Harbour. For example, XPENG Coffs Harbour may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. XPENG Coffs Harbour also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

XPENG Coffs Harbour uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information XPENG Coffs Harbour uses in the operation of the computer program is browsing history on XPENG Coffs Harbour's websites, name, contact information, and other information you may input into XPENG Coffs Harbour's websites. The level of human oversight XPENG Coffs Harbour provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by XPENG Coffs Harbour's staff.

4. Cookies

XPENG Coffs Harbour uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by XPENG Coffs Harbour's web server. XPENG Coffs Harbour may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on XPENG Coffs Harbour's platforms and those social media platforms. XPENG Coffs Harbour's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of XPENG Coffs Harbour's website.

5. Links to other websites

XPENG Coffs Harbour's website may contain links to third party websites. XPENG Coffs Harbour does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from XPENG Coffs Harbour and do not wish to receive these communications from XPENG Coffs Harbour in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to XPENG Coffs Harbour.

7. Overseas transfers

XPENG Coffs Harbour's website/s are hosted in Australia. On occasion, a third party service provider XPENG Coffs Harbour engages or that XPENG Coffs Harbour is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information XPENG Coffs Harbour holds about them by contacting XPENG Coffs Harbour during business hours on (02) 6656 8700 or via the contact page.

XPENG Coffs Harbour may require an individual making a request to verify their identity before processing their request.

XPENG Coffs Harbour will aim to respond to all requests promptly and within 30 days.

XPENG Coffs Harbour may refuse a request where permitted or required by law. XPENG Coffs Harbour will comply with any regulatory requirement to give reasons for its decision.

9. Contacting XPENG Coffs Harbour and complaints

If you have any queries, concerns or complaints about how XPENG Coffs Harbour handles your personal information please contact XPENG Coffs Harbour during business hours on (02) 6656 8700 or via the contact page. XPENG Coffs Harbour may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that XPENG Coffs Harbour can understand the nature of your concern. In most cases, XPENG Coffs Harbour will ask that you put your request in writing.

XPENG Coffs Harbour takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by XPENG Coffs Harbour's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (02) 6656 8700
Mailing Address: Cnr Pacific Highway & Halls Road, Coffs Harbour, NSW, 2450

10. Changes to Privacy Policy

XPENG Coffs Harbour may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.